Essential Website Maintenance – Thursday 9th January 2020

We will be carrying out essential website maintenance in the afternoon which will affect some functionality. We apologise in advance for any inconvenience the work may cause and will do all we can to keep disruption to an absolute minimum.

New Council Office - Project Update

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Message from the Chief Executive, Conwy County Borough Council

The Council has now taken possession of our Coed Pella offices and staff have started moving in.

Coed Pella will enable us to provide the best support possible for our residents and businesses so you may well notice our teams moving in as we bring key services together. Although Coed Pella will be open to the public shortly, Council services will move in over a period of a few weeks.

During this time, Council services will remain available and operate normally. If you have a meeting coming up or need to contact one of the services, we would advise getting in touch beforehand to check where they will be based.

I would like to thank you for your patience during the build – we have resurfacing work to finish on Conway Road and the external work will then be complete.

We do want to be a good neighbour and part of the Colwyn Bay community so if you have any queries, questions, or an issue you would like to raise with us please give us a call on 01492 574000 or email

Again, thank you for your patience during this time and we look forward to welcoming you in Coed Pella.

Iwan Davies
Chief Executive,
Conwy County Borough Council

Building Control

Telephone: 01492 574172

Conwy Housing Solutions
Email address:

Telephone: 0300 124 0050

Conwy Youth Service
Telephone: 01492 575037

Council Tax

Telephone: 01492 576607

Council Tax Recovery

Telephone: 01492 576608

Development Management (Planning)

Telephone: 01492 575471 / 575121

Education Services

Telephone: 01492 575031

Environmental Health

Telephone numbers:

Dog Related Matters: 01492 5752222
Food Safety: 01492 575283
Pollution / Noise Complaints/Pest Control: 01492 575279
Housing Conditions: 01492 574173
Animal Health: 01492 575220

Financial Assessment for Social Care Services

Telephone: 01492 574122

Housing Benefit / Council Tax Reduction / Education Benefits and Discretionary Housing Payment

Telephone: 01492 576491

Housing Improvements

Telephone: TBA

Housing Strategy

Telephone: 01492 576274

Leisure and Sports Development

Telephone: 01492 575557 / 01492 575564

Libraries and Culture

Telephone: 01492 576139


Telephone: 01492 576626

Local Land Charges

Telephone: 01492 576095

National Non-Domestic Rates (NNDR)    

Telephone: 01492 576609

Planning Policy
Telephone: 01492 575461


Social Care
Information, advice or assistance regarding an adult:

Telephone: 0300 456 1111  

Information, advice or assistance regarding a child:
Telephone: 01492 575111  

Supporting People

Telephone: 01492 574215

Trading Standards

Telephone: 01492 575220

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