We use cookies to make this site simpler. By browsing our pages you are accepting our use of cookies. Find out more on our cookies and privacy page.
Essential Website Maintenance – Thursday 9th January 2020

We will be carrying out essential website maintenance in the afternoon which will affect some functionality. We apologise in advance for any inconvenience the work may cause and will do all we can to keep disruption to an absolute minimum.

New Council Office - Project Update

Summary (optional)
start content

Message from the Chief Executive, Conwy County Borough Council

The Council has now taken possession of our Coed Pella offices and staff have started moving in.

Coed Pella will enable us to provide the best support possible for our residents and businesses so you may well notice our teams moving in as we bring key services together. Although Coed Pella will be open to the public shortly, Council services will move in over a period of a few weeks. During this time, Council services will remain available and operate normally. If you have a meeting coming up or need to contact one of the services, we would advise getting in touch beforehand to check where they will be based.

Conwy Youth Service

Email: jane.williams@conwy.gov.uk

Telephone: 01492 575037

Environmental Health

Email: regulatory.services@conwy.gov.uk

Telephone numbers:

  • Dog Related Matters: 01492 5752222
  • Food Safety: 01492 575283
  • Pollution / Noise Complaints/Pest Control: 01492 575279
  • Housing Conditions: 01492 574173
  • Animal Health: 01492 575220

Conwy Housing Solutions

Email address: housingsolutions@conwy.gov.uk

Telephone: 0300 124 0050

Housing Strategy

Email: Housingstrategy@conwy.gov.uk

Telephone: 01492 576274

Housing Improvements

Email: hsg.financial.assistance@conwy.gov.uk

Telephone: 01492 574174

Supporting People

Email: sppathway@conwy.gov.uk

Telephone: 01492 574215

Leisure and Sports Development

Email: hamdden.leisure@conwy.gov.uk

Telephone: 01492 575557 / 01492 575564

Education Services

Email: addysg@conwy.gov.uk

Telephone: 01492 575031

Planning Policy

Telephone: 01492 575461

Email: cdll-ldp@conwy.gov.uk

Building Control

Telephone: 01492 574172

Email: building.control@conwy.gov.uk

Local Land Charges

Telephone: 01492 576095

Email: locallandcharges@conwy.gov.uk

Development Management (Planning)

Telephone: 01492 575471 / 575121

Email: cynllunioplanning@conwy.gov.uk

Social Care

Information, advice or assistance regarding an adult:

Email: wellbeing@conwy.gov.uk

Telephone: 0300 456 1111  

Information, advice or assistance regarding a child:

Telephone: 01492 575111  

Libraries and Culture

Email: lic@conwy.gov.uk

Telephone: 01492 576139


Email: licensing@conwy.gov.uk

Telephone: 01492 576626

Council Tax

Email: Ctax.enquiries@conwy.gov.uk

Telephone: 01492 576607

Council Tax Recovery

Email: recovery.enquiries@conwy.gov.uk

Telephone: 01492 576608

Housing Benefit / Council Tax Reduction / Education Benefits and Discretionary Housing Payment

Email: hben.enquires@conwy.gov.uk 

Telephone: 01492 576491

Financial Assessment for Social Care Services

Email: fao@conwy.gov.uk

Telephone: 01492 574122

National Non-Domestic Rates (NNDR)                  

Email: nndr.enquiries@conwy.gov.uk

Telephone: 01492 576609

Trading Standards

Email: trading.standards@conwy.gov.uk

Telephone: 01492 575220


I would like to thank you for your patience during the build – we have resurfacing work to finish on Conway Road and the external work will then be complete. We do want to be a good neighbour and part of the Colwyn Bay community so if you have any queries, questions, or an issue you would like to raise with us please give us a call on 01492 574000 or email information@conwy.gov.uk Again, thank you for your patience during this time and we look forward to welcoming you in Coed Pella.

Iwan Davies
Chief Executive,
Conwy County Borough Council.

end content