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Home Council Access to Information Privacy Notices Environment, Roads and Facilities Privacy Notice

Environment, Roads & Facilities Privacy Notice

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Our responsibilities

Environment, Roads & Facilities collects, processes and stores a wide range of information, including some personal information, in order to deliver services to benefit you.

We are responsible for managing the information we hold and recognise that this information is important to you.  We take our responsibilities seriously and will use personal information fairly, correctly and safely in line with the legal requirements set out by current Data Protection legislation. 

Anyone who receives information from us is also under a legal duty to do the same and has a set of data protection clauses included in their contract.

Where we need to share sensitive or confidential information such as medical details, we will do so only where we are legally required to do so. We may share information to prevent risk of harm to an individual.

Why we need your information

We will use your personal information for a limited number of purposes and always in line with our responsibilities, where there is a legal basis and your rights under the Data Protection legislation.

We will use personal information:

  • for the purpose for which you provided the information, e.g. the processing of a bus pass; parking permits; assisted collection applications or home to school pupil transport;
  • to enable us to communicate with you and provide the services you need;
  • to monitor our performance in providing services to you;
  • to gather statistical information to allow us to plan future provision of services and to obtain your opinion about our services;
  • to enable us to perform statutory law enforcement functions for example eligibility criteria as set out by Welsh Government; Traffic Regulations Orders (enforced in accordance with the Traffic Management Act 2004) & Management of H&S Regulations;
  • for the prevention and/or detection of crime. For more information visit our web page: Crime and Emergencies
  • to process financial transactions including permits, payments directly involving us or where we are acting on behalf of other government bodies, such as Welsh Government, DVLA;
  • for general processing where you have given your consent for us to do so;
  • where it is necessary to protect individuals from harm or injury;
  • to comply with various legal obligations or for us to seek legal advice or undertake legal proceedings;

We may not be able to provide you with a product or service if we do not have enough information and, in some instances, your consent to use that information. 

We aim to keep your information accurate and up to date.  You can help us to do this at any time by letting us know if any of the information you have given us, such as your address, changes. Visit our contact page for more details.

Ways in which we collect your information

Face to face:

We may keep a record of your visit to us to assist us in the delivery and improvement of the services that we provide to you and to others.  Any such records that include personal information will be kept securely.

Telephone calls: 

Ordinarily we will inform you if we record or monitor any telephone calls you make to us.  We may do this to increase your security, so that we have a record of a call taking place and/or for training and quality purposes.


If you email us we may keep your email as a record that you have made contact.  This includes your email address. We will not include any personal or otherwise confidential information in any email we send to you unless it is sent securely or you have agreed to us contacting you with this information in this way.  We would also recommend that you keep the amount of personal or confidential information you send to us via email to a minimum.



Cookies are small text files that are placed on your computer by some websites that you visit. They are widely used in order to make websites work, or to make them work more efficiently, as well as to provide information to the owners of the site. Details about how we use cookies can be found on our website at the following link: Privacy and Cookies.

Other websites

On our website you will find links to other external websites, which we have provided for your information and convenience.  This privacy notice applies solely to Conwy County Borough Council. We are not responsible for the content of those sites. When you visit other websites, we recommend that you take time to read their privacy notices.

What we will do with your information

When deciding what personal information to collect, use and hold, we are committed to making sure that we will:

  • only collect, hold and use personal information where it is necessary and fair to do so;
  • keep your personal information secure and safe;
  • securely dispose of any personal information when it is no longer needed;
  • be open with you about how we use your information and who we share it with;
  • adopt and maintain best practice high standards in handling any personal information.

We may disclose personal information to a third party, but only where it is required by law or where that third party needs that information to provide you with a service on our behalf.  We will ensure that the third party has sufficiently robust systems and procedures in place to protect your personal information.

How long we will hold your information

We will not keep your information any longer than necessary and in accordance with our retention schedule. When we dispose of personal information, we will do so in a secure way.

Who we may share your information with

We may need to pass your information to other people and organisations that provide a service on our behalf. These providers are obliged to keep your details securely and use them only to provide the service to you or in accordance with our instructions.

Environment, Roads & Facilities may also provide personal information to third parties, but only where it is necessary, to comply with the law. Examples of third parties who we may share your information with include (but are not limited to):

  • Police
  • Other Local Authorities
  • Welsh Government
  • DVLA
  • DVSA
  • Funeral Directors

If your personal information is transferred outside the European Economic Area (EEA) for any reason we will ensure that safeguards are in place to protect it to at least the same standard applied within the EEA.

Your information rights

Under Data Protection legislation you, as the “Data Subject”, have the following rights. 

You have the right to:

  • Access the information we hold about you;
  • Request that we rectify any information about you that is incorrect. Simple inaccuracies, such as address changes will be made, however, depending on the purpose for use.  Records, including statements and opinions may not be changed, but there will be the option for you to provide a supplementary statement, which will be added to the file; 
  • Request that records we hold about you are erased;
  • Restrict the use of the information we hold about you if you have raised an objection, whilst your objection is investigated;
  • Request that any information that you have provided to us is given back to you in a format that you can give to another service provider if required;
  • Object to the use of your personal information, including automated decision making and profiling;
  • Make a complaint to the Information Commissioners Office if you are not satisfied with how the information held about you has been handled.

Use of personal information for marketing

We will only send you information about our services and/or products if you have consented to us doing so. You can opt out of this at any time and withdraw your consenting the contact details below. 

Use of CCTV and Body Worn Cameras

We have CCTV systems in key locations and on some of our vehicles used and body worn cameras used by staff and service providers for the purposes of safety and the prevention and detection of crime.  Signs are prominently displayed notifying you that CCTV is in operation and providing you with details of who to contact for further information about them.

We will only disclose CCTV images to third parties for the purposes of public safety and the prevention and detection of crime. 

The Prevention, Detection and Investigation of fraud

Environment, Roads & Facilities are required by law to protect the public funds it administers.

The Council is required by law to protect the public funds it administers and so may use any information you have provided for the prevention, detection and investigation of fraud and irregularity, for the performance of a contract, or, task carried out in the public interest, or to comply with a legal obligation. Part 6 of the Local Audit and Accountability Act 2014 and the Accounts and Audit (Wales) Regulations are the Legal basis. 

As well as conducting our own ‘data matching’ exercises we may also share your information with other public bodies. These include (but are not limited to):

  • The Auditor General for Wales
  • Central and Local Government
  • Her Majesty’s Revenue & Customs (HMRC)
  • The Police

How to access the information we hold about you

You have the right to request a copy of your personal information, including video footage that we hold about you.  If you would like to do so, please contact the Data Protection Officer by email or by post giving us as much detail as possible about the information you require.

Please find link to the subject access request policy and form: Data Protection

You will receive a copy of the information held about you along with an explanation of any codes used or other clarification that may be necessary.

Requesting that someone else look at your information on your behalf

You can request that someone else looks at your records on your behalf.  To do this you will need to give us consent in writing informing us of who you want to look at the information for you.  If a relative or someone else wishes to look at the records of a person who is not able to give their consent, this will only be allowed where it can be shown to be in the best interest of the person concerned.

How to contact us

To exercise any of your rights under the Data Protection legislation please contact us:

Conwy County Borough Council,
County Offices,
LL32 8DU

If you are not happy with the response you receive from us you have the right to make a complaint to the Information Commissioner’s Office at:

ICO Wales,
2nd Floor,
Churchill House,
Churchill Way,
CF10 2HH

Telephone: 029 2067 8400
Fax: 029 2067 8399

Equalities information

We may use information such as your ethnic background, first language, gender, sexual orientation and age to gather statistics about the population of the area and the take up of our services. This is to help comply with our legal obligations and to plan the provision of services in the future. 

Such analysis will not identify individuals or have impact on entitlement to services and facilities.

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