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Home Council Access to Information Privacy Notices HeatGrant Privacy Notice - Winter Fuel Support Scheme 2022 to 2023

Privacy Notice - Winter Fuel Support Scheme 2022 to 2023

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Privacy Notice


Conwy County Borough Council is a Data Controller registered with the Information Commissioners Officer.

The Service who will be processing (using) your personal data is:

The Council, specifically Conwy Revenue and Benefit Assessment Service
on behalf of the Welsh government, will be administering the Winter Fuel Support Scheme 2022/23.

The reason (purpose) it is necessary to process your personal data is:

The Winter Fuel Support Scheme 2022/23 is intended to reduce the impact of the rising cost of energy and the cost-of- living crisis on Welsh low income households on certain benefits, with a single household payment of £200  if they  are responsible for the energy bill payment.  The Council will be processing registrations and payments in line with the scheme requirements. 

The personal data that will collected and processed is:

The information we hold and process for those entitled to the payments will typically include, but not limited to:

  • your name
  • address
  • contact details
  • date of birth
  • national insurance number
  • financial information

We will use your information to:

  • confirm with the Department for Work & Pensions that you are entitled to certain welfare benefits between the 01/09/2022 and the 31/01/2023 and that you live at the address stated on your registration/application form.
  • process the payment, where you are entitled
  • refuse the payment, where you are not entitled giving the reason why
  • confirm when payment is being made/has been made

The lawful basis for processing your personal data is:


(see Lawful basis for processing | ICO)

The Council are acting as data processors for this scheme, which has been created by the Welsh Government.  The Council will be processing your information in line with our public task duties and to administer the scheme on behalf of the Welsh Government.

The Welsh Government’s privacy notice for the Winter Fuel Support Scheme 2022/23 can be found here:

Wales winter fuel support scheme: privacy notice | GOV.WALES

How/where your data is stored:

Conwy County Borough Council use a variety of different systems to store and process your data, some of these are hosted internally, whereas others are hosted by 3rd party organisations on cloud based hosting.

How long your data will be held for:

We will retain your personal information in accordance with the retention periods contained in the Councils Data / Document Retention Policies for each data area collected.

All telephone calls received and made through the Revenue and Benefits Assessment Service landlines are recorded for training and monitoring purposes. The recordings of these calls will be retained for 90 days

Who your data may be shared with:

We work with a range of other organisations to either store personal information or to help us deliver our services to you. We may also share your personal information when we feel there is a good reason to do so that is more important than protecting your privacy. As an example we may share your information in order to find and stop crime and fraud.

Those that we share your information with are:

  • Other CCBC Services / Departments for the purpose of Council Enforcement issues where necessary.
  • Bodies investigating or processing claims
  • Public sector agencies e.g. Department for Work and Pensions, other local authorities
  • Bodies working to prevent fraud and supporting national fraud initiatives.

Your data rights:

In law you have a range of rights over your personal data which include:

  • the right to be informed
  • the right of access to the personal data we hold about you.
  • the right to correct any inaccuracies within the personal data we hold.
  • the right to have your personal data deleted when it is no longer required.
  • the right in limited circumstances to restrict how your personal data is


  • the right to object to the use of your personal data.


In the rare situations where we rely on consent as the lawful basis upon which we process your personal data, you may withdraw that consent at any time.

Please also see the CCBC Full Privacy Notice:

Conwy County Borough Council Full Privacy Notice - Conwy County Borough Council


Other CCBC Privacy notices –

Revenue and Benefits Privacy Notice - Conwy County Borough Council

Corporate Finance Services - Specific service/function privacy notice - Conwy County Borough Council

Any other information relevant (if required)

Please see Welsh Government link below for more details about the scheme:

Wales winter fuel support scheme 2022 to 2023 - GOV.WALES

Service contact

If you have any questions in relation to the details held within this document, please contact:

Conwy County Borough Council, Revenue and Benefit Assessment Service, PO Box 1, Conwy, LL30 9GN or by email to:

Information Governance Unit

If you have any other questions about how your personal data is used or you wish to exercise any of your rights referred to above please contact:

Conwy County Borough Council
Information Governance Unit
PO Box 1 Conwy LL30 9GN

01492 574016/577215

If you believe we have failed to handle and manage your personal data appropriately you have the right to appeal to the:

Information Commissioner’s Office – Wales 2nd Floor
Churchill House
Churchill Way
CF10 2HH


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