Essential Website Maintenance – Thursday 9th January 2020

We will be carrying out essential website maintenance in the afternoon which will affect some functionality. We apologise in advance for any inconvenience the work may cause and will do all we can to keep disruption to an absolute minimum.
Home Resident Housing Empty Homes Customer charter and service standards

Empty Homes Service: Customer charter and service standards

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We want to make sure:

  • You receive a high quality service
  • You are given advice on how to bring your empty property back into use
  • Problematic empty properties are brought back into use where possible.

We will do this by:

  • Listening, informing and advising
  • Encouraging empty property owners to work with us
  • Looking for solutions
  • Being honest, friendly, respectful and helpful
  • Delivering our services fairly.

Our customer charter and service standards are also available as a downloadable, printable leaflet in PDF format.

Next page:  The service we provide

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