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Essential Website Maintenance – Thursday 9th January 2020

We will be carrying out essential website maintenance in the afternoon which will affect some functionality. We apologise in advance for any inconvenience the work may cause and will do all we can to keep disruption to an absolute minimum.

COVID Leisure FAQs


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New collection points for free Covid lateral flow test kits 
People across Conwy will now be able to pick up free lateral flow Covid-19 home testing kits from sites across the county. About 1 in 3 people with coronavirus do not have symptoms but can still infect others. Getting tested regularly is the only way to know if you have the virus. If people test positive and self-isolate, it helps stop the virus spreading.

Lateral flow tests will be available for collection at the following leisure centres from 21/06/21 at the times stipulated below:

Llandudno Swimming Centre
Monday to Thursday 06.00 to 21.00
Friday 06.00 to 20.00
Saturday and Sunday 08.00 to 16.00

Llandudno Junction Leisure Centre
Monday to Friday 06.00 to 21.00
Saturday and Sunday 08.00 to 13.00

James Alexander Barr Tennis Centre
Monday to Friday 09.00 to 21.00
Saturday and Sunday 09.00 to 12.00 

Abergele Leisure Centre
Monday to Friday 06.30 to 20.30
Saturday and Sunday 08.30 to 13.30

Hwb yr Hen Ysgol Llanrwst
Monday to Friday 09.00 to 17.00 

If you are unable to collect testing kit in person, you can order them for home delivery at https://gov.wales/get-rapid-lateral-flow-covid-19-tests-if-you-do-not-have-symptoms

Do I have to wear a face covering in your facilities?
Face coverings must be worn, unless exempt, when entering and moving around our facilities.

What facilities are currently open?
All of our facilities are now back open inline with the latest Welsh Government guidelines.

Organised indoor activities for adults are currently limited to a maximum of 30 people.

Can my membership stay frozen if I still don’t feel safe to return to the facility?
Unless we are told differently, we will unfreeze all members who had an active membership when we were closed in December 2020. Members who still have their membership frozen since March 2020 will remain frozen for the time being.

Can we bring in our own sweat towels?
Not at this present time. Paper towels and anti-bacterial spray/hand wipes will be provided for use.

Will all fitness class users need to bring their own mat and yoga blocks?
Yes.

When are swimming lessons starting?
Swimming lessons re-started on Monday 17th May.

Will there be social distancing for group swimming lessons?
This will be based on the advice received from Welsh Government.

Will swimming teachers get tested for the virus?
This will be based on the advice received from Welsh Government.

How will you manage the cleanliness of the leisure centres?
All equipment will be cleaned regularly throughout the day by staff and social distancing guidelines will be adhered to at all times. Parts of the building will be temporarily closed throughout the day to allow staff to carry out deep cleaning of the equipment and surfaces.

How are you adhering to the social distancing guidelines?
One way systems will be implemented in all sites where this is possible to allow safe entry and exit, the fitness suite equipment will be stationed at least 2 metres apart and there will be markings on the floor for exercise classes. 

Can I just turn up to use the gym or classes or do I have to pre-book?
You have to pre-book & pre pay where possible to use any of the facilities available. Before you can start booking your fitness sessions online, you need to have a valid account. If you have given your e-mail address to your local centre but have forgotten your password then you can access the Book Online system by entering your e-mail address and clicking the ‘forgotten password’ option to reset and then access the site. If we do not have your e-mail address on our system then you will need to contact any centre that is open with your name and CCB card number so that we can enter your e-mail address and then you can follow the same steps as above. Please note if you have anyone else in your family that is a member then each family member will need a separate e-mail address to access the Book Online system. The Book Online system can be found here - https://conwy.leisurecloud.net/Connect/mrmLogin.aspx 

Can I pay by cash in your facilities?
Yes but we would prefer card payment where possible and pre-booking online to be utilised.

Will I be able to shower after a gym session?
Yes showers are now available on a first come, first serve basis.

Can I leave my valuables / kit in a locker?
Yes.

Are the changing rooms available to use for gym users?
Yes changing rooms are available.

Can I still pre-book 7 days in advance?
All activities can be booked 7 days in advance except for fitness classes and swimming, which is available to be booked 3 days in advance. This is due to limited spaces available.

What will the procedure be if a customer requires first aid treatment on site?
Any member of staff who needs to administer 1st aid treatment will wear PPE and safety guidelines will be followed at all times based on the guidelines from the RLSS and the health and safety at work act.

Is there an admittance policy for under 16’s?
Do they need to be accompanied by an adult? Under 16’s using the gym can do so during a junior supervised session or they have to come with an adult anyway. Anyone using a swimming pool who is under the age of 16 will have to be accompanied by an adult for the time being.

Is the centre only open to customers using the centre? E.g. what happens if public just want to use the toilet /vending machine / watch family members swim?
Yes the centre is only open to customers using the facility. If you are not booked in to attend an activity then you cannot come into the centre.

This information is subject to change based on any future announcements from the Welsh Government. For the latest information from the Welsh Government please visit https://gov.wales/coronavirus

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