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Home Resident Leisure, sport and health Community Facilities Public Toilets Community Toilet Scheme: information for businesses

Community Toilet Scheme: information for businesses

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The Community Toilet Scheme is funded and managed by Conwy County Borough Council and allows the public to use toilet facilities in approved local businesses during their opening hours.

Businesses who sign up to the scheme agree to make their toilets available to the public free of charge without any expectation that users will make a purchase or use their services.

About the scheme

What are the benefits to businesses who join the community toilet scheme?

Businesses that are part of the community toilet scheme are publicised on the Council’s website and promoted as a community toilet location.

Increased footfall into the business as more people enter the premises and could make a purchase or use the service.

Members of the scheme will be required to keep their toilets safe, clean, accessible and well stocked and will receive an annual payment from Conwy County Borough Council, to a maximum of £500 (pro rata).

How do I apply to join the community toilet scheme?

If you are interested in joining the scheme in Conwy County, please apply online, or complete the application form and email to or send by post to:  Environment Roads & Facilities, Community Toilets Scheme, PO Box 1, Conwy, LL30 9GN.

Apply online

What happens next?

When we receive your completed application, officers from Environment, Roads & Facilities will contact you to discuss the application and assess suitability to join the scheme.

The assessment criteria takes into account opening hours, location, proximity to public toilets and other businesses on the scheme, type, condition and quality of toilet facilities and a current and suitable public liability insurance policy.

On joining the scheme, businesses must:

  • Have adequate public liability insurance
  • Display a sign in the business window, provided by the Council, indicating participation in the community toilet scheme
  • Agree to be inspected at least once a year, to assess the continued suitability for membership of the scheme


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