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Essential Website Maintenance – Thursday 9th January 2020

We will be carrying out essential website maintenance in the afternoon which will affect some functionality. We apologise in advance for any inconvenience the work may cause and will do all we can to keep disruption to an absolute minimum.

Our Family Support Standards


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What you can expect of your local Family Support Team
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We have been working with local families to develop our ‘Family Support Standards’ – these set out what you can expect of us as a team. It’s important to us that you have a positive experience of working with us.

We will go through these with you when we start working with you, and answer any questions that you have

Your journey with us - what you can expect (PDF)

We also ask that you respect our staff and each other.

Information about you:

  • We will explain what we do with the information that we have about you.
  • We follow the Data Protection Act.
  • We ask your permission before sharing any information about you
  • We only share information without your permission if we are concerned about your safety, or the safety of someone else

For more information, please follow this link

https://www.conwy.gov.uk/en/Council/Access-to-Information/Data-Protection.aspx
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