We use cookies to make this site simpler. By browsing our pages you are accepting our use of cookies. Find out more on our cookies and privacy page.
Essential Website Maintenance – Thursday 9th January 2020

We will be carrying out essential website maintenance in the afternoon which will affect some functionality. We apologise in advance for any inconvenience the work may cause and will do all we can to keep disruption to an absolute minimum.
Home News News items Council Services Current Situation 22/10/21

Council Services Current Situation 22/10/21

Summary (optional)
start content

Council Services Current Situation 22/10/21

Coronavirus Covid-19

Welsh Government (08/10/21): New plan to keep Wales open and safe during “challenging” winter ahead | GOV.WALES 
Coronavirus control plan: Coronavirus control plan: autumn and winter 2021 update | GOV.WALES

Alert Level 0 
Welsh Government: Alert level 0: frequently asked questions | GOV.WALES
Welsh Government: Alert level 0: guidance for employers, businesses and organisations | GOV.WALES 
How to get your Covid Pass: Get your NHS COVID Pass | GOV.WALES 
Using the NHS COVID Pass to access premises and events in Wales: Use the NHS COVID Pass to attend large events and venues | GOV.WALES 
Using the NHS COVID Pass for international travel: Use the NHS COVID Pass for international travel | GOV.WALES

Those who are eligible for the Booster programme will be contacted directly by invitation.
Parents or guardians of healthy 12-15-year-olds will be sent a letter in the post inviting their child to an appointment, which will take place from October 4th onwards.
Betsi Cadwaladr University Health Board: COVID-19 Vaccination Information 
Public Health Wales: COVID-19 vaccination information 
Public Health Wales: FAQs about Covid-19 vaccines

Lateral Flow Tests 
Order them for home delivery at Get rapid lateral flow COVID-19 tests if you do not have symptoms | GOV.WALES 
Or available for collection at local pharmacies or the following leisure centres: Llandudno Swimming Centre; Llandudno Junction Leisure Centre;  James Alexander Barr Tennis Centre; Abergele Leisure Centre; and Hwb yr Hen Ysgol Llanrwst.  
Betsi Cadwaladr University Health Board: Lateral Flow Self-test kits 
Welsh Government: How to get regular COVID-19 lateral flow tests to stop the spread of coronavirus

Get a Covid (PCR) Test 
If you have symptoms book a PCR test at: Get tested for coronavirus (COVID-19) | GOV.WALES 
List of test centres in North Wales: https://bcuhb.nhs.wales/covid-19/book-a-covid-19-test/
Summary of the testing process - available in different languages.

Test Trace Protect 
The NHS Wales Test, Trace, Protect service will contact you if you’ve tested positive for coronavirus or it’s been confirmed that you have had close contact with someone who has coronavirus.  The NHS Wales Test, Trace, Protect service is there to support you through the process, particularly if you’re vulnerable or if you have concerns about self-isolation.
If you’ve been contacted by the Test, Trace, Protect service and you have any questions, please email TTP-Enquiries@conwy.gov.uk or phone (01492) 574500 from 9am to 7pm, 7 days a week.  

International Travel 
Welsh Government: Travel: coronavirus | Sub-topic | GOV.WALES 
Using the NHS COVID Pass for international travel: Use the NHS COVID Pass for international travel | GOV.WALES

Coronavirus Data
Public Health Wales publishes an interactive daily dashboard of data about coronavirus cases across Wales, broken down by health board and local authority area.

  • The bi-weekly local authority review of coronavirus cases is available under the Local Authority tab. 
  • Data for more localised areas is available under the Cases by MSOA tab.

NHS COVID-19 app 
People across Wales and England are being urged to download the NHS COVID-19 app to help stop the spread of coronavirus and protect themselves and their loved ones as case numbers rise. The app features are:

  • Alert: lets you know the level of coronavirus risk in your postcode district
  • Trace: get alerted if you’ve been near other app users who have tested
  • Check-in: get alerted if you have recently visited a venue where you may have come into contact with coronavirus
  • Symptoms: check if you have coronavirus symptoms and see if you need to order a free test
  • Test: helps you book a test and get your result quickly
  • Isolate: keep track of your self-isolation countdown and access relevant advice

The app will support the NHS Wales Test, Trace, Protect service and will work alongside the existing manual contact tracing system. 
More info: https://gov.wales/nhs-covid-19-app


Business Rates 
The face-to-face service is currently closed.  Contact us on (01492) 576609 or visit our web site at www.conwy.gov.uk/Businessrates

Business Advice 
Conwy Business Support Team email: business@conwy.gov.uk or visit Home - Conwy Business Centre
Guidance for tourism and hospitality businesses: https://gov.wales/guidance-for-tourism-and-hospitality-businesses-coronavirus  
Keep Wales Safe at Work – information for employers and employees: https://businesswales.gov.wales/coronavirus-advice/keep-wales-safe-work 
Updated Welsh Government guidance on taking all reasonable measures to minimise the risk of exposure to coronavirus in workplaces and premises open to the public.  
Business Wales COVID-19 Support for Business 
Practical resources to help employers keep their workforce safe at work: Business Wales Tool Kit

Face coverings
Guidance on measures to be taken by employers and managers of premises https://gov.wales/face-coverings-guidance-measures-be-taken-employers-and-managers-premises 

Planning, Licensing and Trading Standards
Walk-in services are suspended, please phone or email for advice, or to make an appointment.
- Planning Advice Service: (01492) 575247 / cynllunioplanning@conwy.gov.uk 
- Licensing: (01492) 576626 / licensing@conwy.gov.uk 
- Trading Standards: (01492) 574110 / trading.standards@conwy.gov.uk

Trading Standards
The Welsh Government has introduced legislation to make sure business are taking all reasonable measures to maintain physical distancing in the workplace. Information is available at:https://gov.wales/taking-all-reasonable-measures-maintain-physical-distancing-workplace
The Council’s Environmental Health and Trading Standards officers will be enforcing these regulations.  

Retailers guidance: Retailers: coronavirus guidance | GOV.WALES
How to work safely during the COVID-19 pandemic if you work or employ people a retail environment: Coronavirus workplace guidance 

Food Safety
If you run a food business that has changed to operate as a takeaway or delivery service, Food Standards Agency guidance is available at https://www.food.gov.uk/business-guidance/food-safety-for-food-delivery and https://www.food.gov.uk/business-guidance/distance-selling-mail-order-and-delivery

Sunday Trading
To support the supermarkets efforts to help key workers and the vulnerable shop for essential food safely, the Council has taken steps to relax enforcement on Sunday trading rules.

Our public protection team have noticed an increase in complaints about garden bonfires.  Smoke can ruin neighbours’ enjoyment of their gardens, prevent them from opening their windows and hanging washing out and obscure visibility in the neighbourhood and on the road. Please consider others before lighting a bonfire.


Registration Service
Marriage and Civil Partnership: We are now able to offer Notices of Marriage/Civil Partnership appointments, and we are able to conduct Civil Partnership and Marriages in the Register Office.
Registration of Births: we can register babies.
Copy certificates: Copy certificates can only be ordered over the telephone by calling (01492) 576525.
Registering a death: Death registration appointments will now only be completed over the phone. Please call (01492) 576525 to make an appointment.


Waste and Recycling
To keep our refuse and recycling collections going, we need your help in protecting our staff. 
If your household is self-isolating because someone has viral symptoms, please do not put your recycling out for collection for 14 days. After 14 days, if no one has symptoms, you can put out your recycling and we will take any extra that doesn’t fit in your trolibocs.
Don’t forget to wash your hands before you put out your bin and recycling containers, and again as soon as you bring them back in.
Mochdre Office is closed - the ERF Advice Team can be contacted on (01492) 575337 or email erf@conwy.gov.uk

Kerbside Collections
Our textiles and electricals collection service is operating, with our partner Crest: Which container should I use? (conwy.gov.uk)

Bulky Waste Collection Service
Our bulky waste collection service is operating, with our partner Crest.  
You can book your collection at www.conwy.gov.uk/bulkywaste 

Household Recycling Centres
You can now book an appointment to visit our Household Recycling Centres. Each household is allowed up to 3 visits to the sites per calendar month, to make sure that everyone who wants to use the centres can get an appointment.
Book online at Household Recycling Centres 

Bodlondeb and Coed Pella 
In the interest of public health and safety Council Offices are closed to the public. If you have any queries relating to Council services please call 01492 574000 or visit Online (conwy.gov.uk) for details on how to access essential services.

Committee Meetings
Some committee meeting have been postponed, you can check whether a meeting is taking place at https://modgoveng.conwy.gov.uk/mgCalendarMonthView.aspx?GL=1&bcr=1

We are unable to accept payments by cheque at present, and any cheques received will not be processed or returned during this on-going situation. Customers can continue to make their payments using our other payment methods available. More Information at: www.conwy.gov.uk/payments

Revenue and Benefits Service
The face-to-face service is currently closed. Contact us on 01492 576491 or visit our web site at www.conwy.gov.uk/benefits

Council Tax
The face-to-face service is currently closed.  Contact us on (01492) 576607 or visit our web site at www.conwy.gov.uk/en/Resident/Council-Tax

Blue Badges
You can apply for and/or renew a Blue Badge online at https://www.gov.uk/apply-blue-badge
We are currently unable to offer face-to-face assessments for new Blue Badge applications and re-applications. We are only able to conduct assessments by phone on 01492 577800.  


Welfare Rights Advice Line
The welfare rights advice line provides advice on all aspects of benefits and is open to all Conwy residents.  Monday to Thursday 9am to 5pm and Friday 9am to 4.45pm.  Telephone 01492 576605 or email welfare.rights@conwy.gov.uk

Homeless Prevention Service 
The Conwy Housing Solutions team are continuing to deliver services to the public.  We’re following the latest government advice, to ensure everyone has access to accommodation and able to stay safe during this time.  This also means we are working slightly differently, for example making contact by phone rather than face-to-face.  We continue to work with all of our partners to provide accommodation and support to ensure that everyone has access to a safe place to stay. 
We are also doing all our usual homeless prevention work for anyone threatened with homelessness due to rent and mortgage arrears, received notice, or been asked to leave their home.  We are encouraging anyone experiencing problems with their housing to contact us for advice and assistance.

  • Any person homeless or threatened with homelessness can contact us Monday to Thursday 8:45am-5:15pm, and Friday 8:45am-4:45pm on 0300 124 0050 or email housingsolutions@conwy.gov.uk  
  • The emergency out of hours number is 0300 123 3079.  

Social Care
Social Care teams are continuing to deliver services to the public.  We’re following the latest government advice, this means sometimes we might be working slightly differently, for example making contact by phone rather than face-to-face, if it is appropriate. 

  • The Single Point of Access for health and social care is open and staff are available to assist you. Telephone 0300 456 1111 (Monday to Thursday 9am-4.45pm and Fridays 9am-4.15pm) or email: wellbeing@conwy.gov.uk
  • The Community Wellbeing team are available to help you navigate www.dewis.wales to find out about support and groups in your community.
  • The Emergency Duty Team (EDT) provide information and support to individuals who need to contact Social Services outside normal working hours. The Team is only able to deal with emergency situations that cannot wait until the next day. Telephone 0300 123 3079 (Monday to Friday 5pm-9am and Saturday, Sunday and Bank Holidays 9am-9am).

For information about the advice and support available for adults, children, families and carers please visit https://www.conwy.gov.uk/en/Resident/Social-Care-and-Wellbeing/Social-Care-and-Wellbeing.aspx

Disability Services - Day and Work Opportunities
To minimise risk and ensure that we are complying with Welsh Government guidance, we are continuing to operate a limited day and work opportunities service for people with learning disabilities and a limited service in relation to our children with disabilities clubs.  
Referrals to Disability Services have increased, resulting in a waiting list for Social Work and Occupational Therapy Assessment. If you are not attending services at the moment and you want to discuss restarting or want to pursue an alternative provision, please get in touch at disabilityadmin@conwy.gov.uk  or 01492 575374. 
We are reviewing the situation as government guidance changes and hope to further ease restrictions as things continue to improve.

Family Support Teams
The five local Family Support Teams (which includes Flying Start) are available to provide information, advice, and support for families during this time. They can be contacted Monday to Friday, 9am-5pm, but are working flexibly around families’ support needs. The contact details for the local teams are on the web page at www.conwy.gov.uk/familylife

Community Support Service Update
The Community Support Service was formed to react to the needs of our residents during the lockdown. Other organisations have established robust ways of supporting people during the pandemic and they will continue to deliver essential services in the coming months. As such, we are now able to allow our staff to return to their normal duties rather than delivering prescriptions and shopping.  The phone line will remain in place so that we can signpost residents to support as needed: (01492) 575544 or www.conwy.gov.uk/communitysupport

Shielded Residents
Easy Read Guide: Guidance on protecting people most likely to get very poorly from coronavirus (shielding): easy read guide | GOV.WALES
Guidance: Guidance on protecting people defined on medical grounds as clinically extremely vulnerable from coronavirus (COVID-19) – previously known as ‘shielding’ | GOV.WALES

Galw Gofal
Galw Gofal is operating as usual, providing 24/7 emergency telecare and out of hours call monitoring service to help protect older or vulnerable people in their own homes. Galw Gofal is committed to helping our customers remain safe and well at this time.

Do you need advice or support due to coronavirus?
Help could be a click away: https://find-coronavirus-support.service.gov.wales/start 
You’ll find information about: what to do if you’re feeling unsafe where you live, or if you’re worried about someone else; going in to work; paying bills or being unemployed; getting food; getting medicines; having somewhere to live; mental health and wellbeing - including information for children. A risk assessment tool for Black, Asian and Ethnic Minority People is also available.  
You can use it for yourself or to help someone else.

Self-Isolation Payments
Eligible individuals are entitled to a Self-Isolation Support Payment or discretionary support payment. This is to support people on low incomes who are unable to work from home if they are told to self-isolate by the NHS Wales Test, Trace, Protect service (TTP) and will lose income as a result. For more information and to apply visit www.conwy.gov.uk/selfisolation

The Welsh Government’s self-isolation support scheme will increase from £500 to £750 (from 7 August 2021): Self-isolation support payment increased to £750 | GOV.WALES

Apply at Self Isolation Support Payment (conwy.gov.uk)  

Link to information about financial support for individuals: https://gov.wales/financial-support-for-individuals


Welsh Government statement (25/08/21): “Take the steps needed to keep learners safe and learning” | GOV.WALES

School Transport
If you have any questions about back to school/college travel, please email home2school@conwy.gov.uk 

Free School Meals 
Welsh Government has made funding available for a free school meal allowance of £19.50 per week per entitled learner to make the free school meal provision available during school holidays throughout the 2021 to 2022 financial year. 
Eligible learners will receive a payment of £19.50 for the Autumn Half term holiday week on Thursday 21 October 2021.

Free School Meals – New Applications 
Any families who think they may be eligible for free school meals can apply online at: Free School Meals in Conwy County Borough

Early Years, Childcare and Conwy Family Information Service
The Early Years and Childcare Team and Conwy Family Information Service provide information to families on childcare including the Childcare Offer, Early Years Education, Assisted places and Emergency funding. The Childcare Offer provides 30 hours of combined Early Education and care to the working parents of 3 and 4 year olds.
Welsh Government guidance on childcare for parents and childcare providers is available at: https://gov.wales/coronavirus-and-childcare-provision
Childcare (Guidance and Services): Childcare: coronavirus | Sub-topic | GOV.WALES 
Organised children's activity (frequently asked questions): Organised children's activity: frequently asked questions | GOV.WALES

Conwy Family Information Service also provides information to families and professionals on a wide range of services, organisations and activities. For more information phone 01492 577850 email plant.children@conwy.gov.uk or visit www.conwy.gov.uk/children


Car Parks
Our car parks are open with pay and display. You can pay by cash or card at the machine (including contactless). Pay machines will be cleaned regularly. You can use your phone to pay for parking at all our car parks and on-street parking. No cash or contact needed. Extend your stay at long stay car parks. Get a reminder before your parking runs out. Download the PayByPhone app – registration is free and takes less than 30 seconds: https://bit.ly/3eHeOOi  
Look around before you get out of your vehicle, so you can keep 2m away from other people. 

Please follow these guidelines for your safety and to protect other users:

  • Keep your distance from other tenants to help limit the spread of the virus. Follow current government rules about social distancing. You should be a minimum of 2 metres/6 feet apart.
  • Do not share tools or any other equipment with any other allotment tenants.
  • Observe strict hygiene after touching site gates, locks or other communal items. Disinfect your hands after each use.
  • Allotments are for allotment tenants only. No groups are allowed on site and only people who live in your household can enter the site while you are there.
  • Please stay on your plot at all times and do not enter another plot under any circumstances.

If you go out walking, please follow the current social distancing rules and keep your dog on a lead around sheep and lambs.  
Current temporary path closures: https://www.conwy.gov.uk/en/Resident/Leisure-sport-and-health/Coast-and-Countryside/Public-Rights-of-Way.aspx

Play Areas 
These are open. You will need to keep socially distanced and clean hands regularly. Please follow the signs to make this a safe and comfortable experience for everyone.

Crematorium and Cemeteries 
The chapel at Colwyn Bay Crematorium is now able to accept up to 100 mourners. Mourners are advised to follow national guidelines on face coverings, hygiene and social distancing. We are offering free webcasting of memorial services.
There is no limit on the number of people who can attend burials.

Public Toilets 
Most of our public toilets are open. 
These toilets are currently closed: Public Toilets (conwy.gov.uk)

Parc Eirias 
The outdoor 4G pitch and the performance gym are now open.  Pre-booking is required at https://conwy.leisurecloud.net/Connect/mrmLogin.aspx 

The Parc Eirias athletics track is open.  Pre-booking is required at https://conwy.leisurecloud.net/Connect/mrmLogin.aspx 
More information at: Athletics Track (conwy.gov.uk) 
The James Alexander Barr outdoor tennis courts are open.  Pre-booking is required at https://conwy.leisurecloud.net/Connect/mrmLogin.aspx 
More information at: James Alexander Barr Tennis Centre (conwy.gov.uk)

Leisure Centres
Gyms, swimming pools and indoor classes are now open. 
Book your sessions online at Book online (conwy.gov.uk) 
FAQs at COVID Leisure FAQ's (conwy.gov.uk) 

Youth Service –  for young people aged 11-25.
Open for information, advice and face to face sessions. Currently running a pre book system for targeted projects, community outreach, multi activities and trip. Our youth centres are open for hire and small group youth sessions. Get in touch for more information: 01492 575100, email youthservice@conwy.gov.uk Facebook, Twitter and Instagram @GIConwyYS

Tourist Information Centres
Llandudno Tourist Information Centre, Victoria Shopping Centre, Llandudno is open.
Opening times are 9.30am-1pm and 2pm-5pm Monday to Saturday, and 10:30am-1pm and 2pm-4.30pm on Sundays.
We can be contacted by emailing llandudnotic@conwy.gov.uk

Conwy Tourist Information Centre, Muriau Buildings, Conwy is open.
Opening times are Monday to Saturday 9.30am-1pm and 2pm-5pm. 
We can be contacted by emailing conwytic@conwy.gov.uk

Information on visiting the area safely can be found on our website www.visitconwy.org.uk  
Our online shop is open https://shopconwy.wales where you will find a huge array of publications, walking guides and maps for sale to help plan your future visit and an excellent range of Welsh gifts, souvenirs and produce.

Venue Cymru, Theatr Colwyn & Oriel Colwyn 
Venue Cymru is now open.  For full schedule details visit www.venuecymru.co.uk and for all enquiries call the box office on 01492 872000 or e mail info@venuecymru.co.uk. The Box Office will be open from 10am – 5pm Monday to Saturday, or until the start of the evening performance.  Y Review restaurant is open for pre-show dining. Y Review will not be open at lunch times for the time being. For all pre-show dining bookings contact Y Review on 01492 873641 or email yreview@venuecymru.co.uk 
Theatr Colwyn and Oriel Colwyn are now open. The café bar is currently only in operation pre-screening or show. For full details visit www.theatrcolwyn.co.uk or call 01492 556677. 
Theatre tickets and gift vouchers for Venue Cymru and Theatr Colwyn can also be purchased in person from Porth Eirias reception desk in Colwyn Bay, Monday-Saturday, 10am-5pm.   

Library Services 
All our libraries are open, you don’t need to make an appointment. Our opening hours are available here and you can call us 01492 576139 or email library@conwy.gov.uk for details. 
Books can be reserved using our online catalogue, and our Call & Collect service is also available. You will be able to complete an online form or call us on 01492 576139.


BSL Video 
COVID 19 - information in British Sign Language (BSL): https://www.conwy.gov.uk/en/Council/Contact-Us/Sign.aspx

To ensure the safety of the public and staff, all Conwy County Borough Council buildings that are open to staff and/or the public have been risk assessed using the COVID-19 guidance provided by Welsh Government, in addition to the usual building risk assessments.

We would urge anyone who has any queries about the virus to visit the Public Health Wales for the latest advice.

We are working closely with Public Health Wales, Betsi Cadwaladr University Health Board and the emergency services to ensure that appropriate and proportionate arrangements are in place.

We will continue to follow the guidance we receive from UK Government, Welsh Government and Public Health Wales.


Posted on 18/03/2020

In this section

Drag side panels here (optional)
end content